Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at business@rebrth.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at business@rebrth.co.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at business@rebrth.co.

Return & Refund Policy

We want you to love your purchase from Rebrth. If something isn’t right, we’re here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible, items must be:

  • In the same condition you received them

  • Unworn and unused, with original tags

  • In the original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

Email us at business@rebrth.co to initiate a return. Once approved, we’ll send you a return shipping label and instructions on how to send your item back.

Please note: Items sent back without requesting a return first will not be accepted.

For any questions, reach out anytime at business@rebrth.co.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately so we can make it right.

Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., beauty or hygiene items)

  • Hazardous materials (e.g., flammable liquids or gases)

  • Sale items and gift cards

If you're unsure whether your item is eligible, just reach out — we're happy to help.

Exchanges

Need a different size or item? The quickest solution is to return your original item and place a new order once your return is accepted.

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, no questions asked. Items must meet the same condition requirements as above.

Refunds

Once we receive and inspect your return, we’ll notify you of approval status.

  • If approved, your refund will be processed to your original payment method within 10 business days.

  • Please allow time for your bank or card provider to complete the posting process.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at business@rebrth.co.